Terms of Service

This document constitutes a public offer by Sole Proprietor Antonov A.V. (TIN 262517638904, OGRNIP 312265133100116), hereinafter referred to as the "Provider," and defines the terms of use of the Crosslybot service, hereinafter referred to as the "Service."

The Crosslybot Service provides automatic cross-posting of content from Telegram channels to Telegram, VKontakte, and Max, as well as AI text processing (error correction, translation, styling).

Acceptance of this offer is indicated by clicking "Accept" during registration, or by actual use of the Service. Acceptance means full and unconditional agreement to all terms of the offer, as well as consent to personal data processing in accordance with the Privacy Policy and Federal Law No. 152-FZ "On Personal Data".

The Service is available to individuals aged 16 and older. By using the Service, you confirm that you are at least 16 years old.

The Provider grants the User access to the Service functionality, including:

• Monitoring publications in connected Telegram channels
• Automatic cross-posting of content to target platforms (Telegram, VK, Max)
• AI text processing: error correction, translation, styling
• Media file conversion for compatibility with target platforms

Access to the Service is provided via bots and mini apps in the Telegram and Max messengers, as well as via the web version. Signing in to the web version is available through methods compliant with part 10.1 of article 8 of Federal Law No. 149-FZ: a Max account, Yandex ID, VK ID, or a one-time code sent to the email address linked by the User. The User can link and unlink sign-in methods in account settings; unlinking the last remaining sign-in method is not available, to preserve access to the account.

The User agrees to:

• Not violate the laws of the Russian Federation and the laws of the jurisdiction in which the User is located when using the Service
• Not publish or distribute prohibited content (extremism, pornography, copyright infringement, etc.)
• Comply with the rules and terms of use of the platforms to which content is cross-posted (Telegram, VKontakte, Max), including their content publication policies
• Not use the Service to distribute content prohibited by the laws of any jurisdiction in which the User operates or where the content is published
• Not resell access to the Service to third parties
• Not use the Service for mass spam distribution
• Ensure the security of their account credentials
• Independently ensure compliance with personal data legislation when processing content containing personal data of third parties, including obtaining necessary consents from data subjects

The User bears full and sole responsibility for the content processed and published through the Service, including its compliance with applicable laws, personal data protection regulations, and target platform rules.

The Provider reserves the right to block or restrict the User's access to the Service without explanation and without prior notice, including but not limited to the following cases:

• Violation of the terms of this agreement
• Violation of the laws of the Russian Federation or the laws of the User's jurisdiction
• Violation of the rules of Telegram, VKontakte, or Max platforms
• Distribution of illegal, fraudulent, or harmful content
• Any other actions that the Provider deems unacceptable

In case of account blocking, refund for the unused subscription period is not guaranteed.

If you believe that a channel or user violates the Service rules, you can report it through the bot support or at support@crosslybot.ru.

Support requests. The primary way to contact the Provider is the "Support" section in the application and on the Service website. Every request receives a number and is stored together with its correspondence; notifications about replies are sent to the channels configured by the User (messengers and email) and are auxiliary — the request itself is stored in the Service regardless of notification delivery. If the User has scheduled account deletion, notifications are not sent, and the support reply remains available in the "Support" section.

No guaranteed response time is set; the Provider aims to reply within a reasonable time. A request the Provider has replied to, with no response from the User for an extended period, is closed automatically; the User may write again — the request will be reopened.

The Provider may set technical limits on the support channel (the number of simultaneously open requests, message frequency and volume) and restrict access to it in case of abuse, including requests unrelated to the use of the Service.

A pre-trial claim may be sent either to the Provider's email address or through the "Support" section.

The User guarantees that they hold all necessary rights to the content processed and published through the Service, or have obtained proper authorization from the rights holder for its use.

The Service does not acquire any rights to the User's content. The Provider is granted a limited license solely for the purpose of providing services: processing, converting, and transmitting content to target platforms.

The User bears full responsibility for any infringement of copyrights, trademarks, and other intellectual property rights of third parties when using the Service.

Indemnification. The User agrees to indemnify and hold harmless the Provider from any losses (including legal defence costs) incurred in connection with claims, lawsuits, or fines brought by third parties or governmental authorities arising out of: (a) the User's content; (b) breach of this agreement; (c) infringement of third-party rights, including copyrights, personal data rights, and trademark rights; (d) use of the Service in violation of applicable law.

The Service provides AI text processing features, including error correction, translation, styling, and text length adjustment. AI processing is performed using third-party language models via the OpenRouter service.

AI processing results are provided "as is." The Provider does not guarantee the accuracy, completeness, or correctness of AI processing results. Text after AI processing may contain inaccuracies, meaning distortions, or stylistic deviations.

AI is used as an assistive tool. AI processing is disabled by default. The User decides independently whether to enable it for each source and target. The final decision to publish a post always rests with the User — the Service does not make legally significant decisions affecting the User's rights solely on the basis of automated processing.

The User is solely responsible for reviewing and using AI processing results, as well as for all consequences of their publication on target platforms.

The Service offers 6 subscription tiers: Free, Mini, Standard, Pro, Maxi, and Business. Each tier defines monthly limits for projects, targets, posts, and AI requests.

Payment methods:

• Bank card — payment via a certified payment provider. Visa, Mastercard, MIR, and other major payment systems are accepted. Payments from foreign currency cards are processed by the acquiring bank, with currency conversion handled by the payment system
• Telegram Stars — payment via Telegram's built-in currency
• Bank transfer by invoice — for legal entities and sole proprietors (see "Payment by invoice" below)

Subscription periods: bank card and invoice payments support monthly, quarterly (3 months), and yearly (12 months) billing periods. Telegram Stars subscriptions are available on a monthly basis only. The monthly price depends on the selected period — longer periods offer lower monthly rates.

Auto-renewal: subscriptions are renewed automatically by charging the primary saved payment method at the end of each billing period. The Provider sends the User a notification specifying the date and amount of the upcoming payment via an available communication channel in advance — within 24 (twenty-four) to 96 (ninety-six) hours before the next charge. Subscription management and auto-renewal cancellation are available in the "Subscription" section of the app. The User may cancel auto-renewal at any time. Cancelling auto-renewal stops all charges; the subscription remains active until the end of the paid period.

Saved payment methods. The User may save one or several payment methods and choose a primary one. The primary method is used for auto-renewal; the User may select any saved method for a one-time payment. Adding methods, choosing the primary one, and removal are available in the "Subscription" section of the app. When a method is removed it is no longer used; if no saved methods remain, auto-renewal is automatically disabled and the subscription remains active until the end of the paid period. On the next payment the method is saved again.

Payment with a saved method. When arranging a renewal, a plan change, or a purchase of additional packages (posts, AI requests), the User may select one of the saved payment methods. The total amount is shown before confirmation. Selecting a saved method and pressing "Pay" constitute the User's instruction to immediately charge the specified amount to the selected method for the corresponding operation. Each such charge is made once, at the User's initiative and confirmation, and does not constitute auto-renewal.

The Service does not store full bank card details (PAN, CVV) — they are processed by the payment provider in accordance with PCI DSS standards. For displaying the card in the interface and performing automatic charges, the Service stores safe identifiers (last 4 digits of the card, expiration date, and a recurring-payment token), which are deleted when the User removes the card or deletes the account.

Subscription prices in rubles and Telegram Stars may differ. The Provider may run promotions and offer individual discounts, resulting in different pricing for different Users. Promotions and discounts do not constitute grounds for recalculation of previously made payments.

Payment by invoice (for legal entities and sole proprietors): upon request via support@crosslybot.ru, the Provider issues an invoice payable by bank transfer to the Provider's settlement account. The invoice is issued on the basis of this offer; payment of the invoice constitutes acceptance of the offer (Clause 3, Article 438 of the Civil Code of the Russian Federation), and no separate written agreement is concluded unless otherwise agreed by the parties. The payer may differ from the User — in that case, the services are rendered to the User account specified in the invoice. The invoice is valid for payment within 14 (fourteen) calendar days from the date of issue; the recommended payment term is 3 (three) business days. In case of a later payment, the Provider is entitled to accept the payment or revise the cost of the services. The subscription is activated after the funds are credited to the Provider's account, normally within 1–2 business days. Payment by invoice does not create auto-renewal: renewal is arranged via a new invoice. If the User has auto-renewal enabled for a saved payment method (bank card), paying an invoice does not cancel it — the card will still be charged at the end of the paid period. Auto-renewal can be disabled when issuing the invoice (a corresponding checkbox in the application) or at any time in the "Subscription" section. A payer under an invoice (a legal entity or sole proprietor) is not a consumer within the meaning of the Russian Federation Law "On Protection of Consumer Rights"; refunds for invoice payments are governed by this offer and the Civil Code of the Russian Federation. The service of providing access is considered rendered for the entire paid period from the moment the subscription is activated; a refund for the unused period is possible by agreement of the parties and is issued to the payer's settlement account.

Closing documents: the service of providing access to the Service is considered rendered from the moment the subscription is activated, for the entire paid period. The certificate of services rendered is sent to the payer electronically to the email address specified when requesting the invoice (exchange via an EDI operator — upon request). If the payer does not send reasoned objections to the Provider's email address support@crosslybot.ru within 5 (five) business days from the date the certificate is sent, the certificate is deemed accepted in full and the services rendered properly — including where no counter-signed copy of the certificate is returned by the payer. Returning a signed copy is not a condition of acceptance of the services. The issued invoice and the certificate of services rendered are also available to the payer and the User in the "Subscription" section of the application.

The cost of services is not subject to VAT due to the Provider's use of the simplified taxation system.

The subscription is activated immediately after payment by bank card or Telegram Stars.

Tier changes: The User may upgrade or downgrade their subscription tier at any time. Upon changing the tier, a recalculation is performed: the remaining value of the current subscription is taken into account when determining the cost and/or duration of the new subscription. Before confirming the tier change, the User is shown the calculation details — the total amount to be paid and the new subscription duration. By clicking "Pay," the User confirms their agreement with the stated calculation.

Additional Packages: in addition to the subscription, the User may purchase post packages and AI request packages. Available volumes and pricing are shown in the app at the time of purchase. Purchased posts and AI requests do not expire and are consumed after the monthly tier limit is exhausted.

Subscription Refunds: in accordance with Article 32 of the Russian Federation Consumer Protection Act, the User may cancel the subscription at any time with payment for the period actually used. To request a refund, write to support@crosslybot.ru stating the reason.

Default refund calculation. The refund is calculated proportionally to the amount paid for the unused portion of the subscription period:

Refund = Amount paid × (Unused days / Total paid period in days)

The amount paid already reflects any applied long-term discounts and promo codes.

Improved refund terms at the Provider's discretion. The Provider may, at its own discretion, refund the User an amount greater than calculated by the default formula — for example, a full refund for a short usage period or any other voluntary easing of terms. No additional consent from the User is required for such improved terms.

Alternative calculation accounting for granted discounts (applied only with the User's explicit consent). By agreement of the parties, expressed by the User in written form via email or messenger, the refund may be recalculated taking into account that long-term discounts and promo codes were granted on the condition of using the full subscription period. In this case:

Refund = Amount paid − (Full months used × Standard monthly rate without discounts or promo codes, in effect at the time of payment)

If the result is less than zero, no refund is issued. The alternative calculation may not be applied without the User's explicit consent.

For bank card payments, the refund is issued in accordance with the payment provider's procedures. For Telegram Stars payments, the refund is subject to Telegram platform rules.

Additional Package Refunds: refunds for unused units are available at any time upon request via support@crosslybot.ru. Used (consumed) units are non-refundable — the corresponding service has already been rendered.

The User may initiate account deletion at any time via the Service bot. After confirming the request, a 30-day waiting period is provided, during which the User may cancel the deletion. During this period, all User projects are paused.

After 30 days, the account and all associated data are permanently deleted, including projects, resources, publication history, and settings.

Upon account deletion, the following are forfeited:

• Unused remainder of the paid subscription
• Unused bonus posts and AI requests

No refunds are issued for forfeited subscription remainders and bonus packages when the account is deleted at the User's initiative.

Payment records are retained by the payment provider in accordance with applicable legislation.

The Service is provided "as is," without any guarantees of uninterrupted operation.

The Service depends on the availability of Telegram, VKontakte, and Max APIs. The Provider does not guarantee the constant availability of these platforms.

In the event of continuous Service downtime caused by the Provider lasting more than 24 hours, the Provider, upon the User's request via support@crosslybot.ru, will provide compensation by extending the paid subscription period for a duration equal to or greater than the downtime, at the Provider's discretion.

Downtime is considered continuous if cross-posting functions (to Telegram, VK, or Max) were not available. Short outages on the side of third-party platforms or API providers are not considered Provider-caused downtime.

No cash refunds are issued for downtime — compensation is provided exclusively in the form of subscription extension.

The parties are released from liability for non-performance or improper performance of obligations due to force majeure circumstances that they could neither foresee nor prevent by reasonable means, including (without limitation):

• Military actions, terrorist acts, civil unrest
• Imposition of sanctions or restrictions by states or international organizations
• Epidemics, pandemics, and related restrictions
• Natural disasters, fires, floods
• Actions (or inaction) of governmental authorities, including blocking access to Telegram, VKontakte, Max, or the Service
• Mass internet outages, ISP failures, data center disruptions
• Material changes in third-party platform APIs that require technical adaptation of the Service

The performance period is extended proportionally to the duration of the force majeure event.

The Provider is not responsible for:

• Unauthorized access by third parties to servers and data (hacking)
• Consequences of illegal actions by third parties
• Force majeure circumstances (see section 5.2)
• Content published by the User through the Service
• The presence of third-party personal data in the User's content
• Blocking or restriction of the User's accounts, channels, and communities on third-party platforms (Telegram, VKontakte, Max), for any reason, including the use of the Service
• Changes in APIs, rules, or terms of use of third-party platforms that affect the Service's operation
• AI text processing results, including inaccuracies, distortions, translation errors, or stylistic deviations
• Data loss not caused by the Provider's fault

The Service does not perform moderation, verification, or analysis of user content for the presence of third-party personal data. All responsibility for compliance with personal data legislation regarding the processed content lies with the User.

Aggregate liability cap. In any event, the Provider's aggregate liability to the User for all claims arising from or related to this agreement is limited to the amount actually paid by the User for the Services during the 12 (twelve) calendar months preceding the date on which the claim arose.

Exclusion of indirect damages. Under no circumstances shall the Provider be liable for any lost profits, indirect, special, punitive, or consequential damages, including (without limitation): damage to business reputation, loss of clients, business interruption, loss of data, loss of profits — even if the Provider was advised of the possibility of such damages. These limitations apply to the maximum extent permitted by applicable law.

The User represents and warrants that they are not subject to sanctions and do not act in the interests of persons subject to sanctions imposed by the Russian Federation, UN, European Union, USA, or United Kingdom, and that they are not located in a jurisdiction subject to comprehensive sanctions.

In the event of a breach of this clause or inclusion of the User (or related persons) in sanctions lists, the Provider may immediately terminate the provision of services without refunding any amounts paid.

The Service may send notifications to the User regarding:

• Publication status (error, partial publication)
• Limit usage, payments and subscription renewal
• Access problems with connected platforms
• Support replies
• Technical maintenance and updates
• Changes to pricing and terms

Delivery channels. Notifications are sent to the connected messengers (Telegram, Max) and to the User's email address. The User manages the channels in the profile settings.

Notifications that require a reply. Notifications the User must answer (choosing how a post is published) are sent to a single selected messenger. The reply window is limited to 1 (one) hour from the moment the notification is sent. If no answer is received within that period, the publication is not performed.

Responsibility for receiving notifications. Failure to receive a notification for reasons attributable to the User (disabled notification channels, a blocked bot, an undelivered email including spam filtering) does not release the User from the consequences of the corresponding events — including suspension of projects when the monthly publication limit is exhausted. Information about projects, limits and payments is always available to the User in the Service interface.

The Provider may limit the number of emails sent to the User within a 24-hour period. Notifications not sent due to such a limit remain available in the Service interface.

The Provider reserves the right to modify the terms of this agreement, the Privacy Policy, the Cookie Policy, and any other Service documents at any time. The updated documents take effect upon publication on the Service website, unless otherwise specified in the respective document.

Preservation of terms for paid periods. Changes affecting service pricing, tier composition, and refund conditions do not apply to subscription periods already paid by the User. New terms apply starting from the next subscription renewal or tier change.

Active notification of material changes. The Provider notifies the User at least 30 days in advance of the following changes via the Service bot, email, or other available communication channel:

• Increase in subscription prices
• Reorganization of the Provider (change of legal entity, tax ID, business transfer)
• Expansion of the scope of processed personal data
• Addition of new third parties to whom data is transferred
• Changes to limitation of liability provisions or material refund terms

If the User disagrees with the notified material changes, they may discontinue use of the Service before such changes take effect, with a refund for the unused paid period in accordance with section 4 of this agreement.

For other (non-material) changes, the User is responsible for independently monitoring the current version of the documents. Continued use of the Service after publication constitutes acceptance of the new version.

The laws of the Russian Federation apply to the relations between the parties, regardless of the User's location.

Pre-trial procedure. Before going to court, the party considering its rights infringed must send a written claim to the other party by email at support@crosslybot.ru (for claims against the Provider) with a detailed description of the claim. The claim review period is 30 (thirty) calendar days from the date of receipt.

If no agreement is reached out of court, the dispute shall be submitted to the court at the Provider's location — Rostov-on-Don, Russian Federation, subject to the jurisdiction rules established by the Russian Civil Procedure Code and the Consumer Protection Act for disputes involving consumer citizens.

Sole Proprietor Antonov A.V.

TIN: 262517638904

OGRNIP: 312265133100116

Email for communication: support@crosslybot.ru

Bank details for invoice payments are provided when the invoice is issued (see Section 4, "Payment by invoice").